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I finally got the spare parts from the Winch company in Australia. I called them on the phone, after attempts at emailing did not work. They said they would send me a blow up of the winches, but they didn't. I have taken the drums off my winches, cleaned them, and of course, did not need the pawls and springs, since I had extras. That seems to have helped the one ARCO 16, but the other is still not turning well. Is there a secret to getting the rest of the winch apart? There is a small hole in the top steel piece (that holds the pawls). Is there something I need to undo in order to strip the winch down further? It was one thick,dirty mess in there. Any suggestions? Please help, our sailing season is short enough, and I would like to get in the water soon.